Thank you for using the Ti2 Titanium Stockist web site. This section contains information about the terms and conditions governing your use of the web site, as well as information on the service you can expect from us. The web site is operated by Prism Jewellery design Ltd (registered in England No 3810094), referred to as Prism Design/we/our/us.
Please ensure you read through these terms and conditions carefully before using this web site, as your use of this web site signifies your acceptance of these terms. We also advise you save a copy for future reference.
Our intention is to provide the highest quality of goods and service. If you have any queries or comments, please send an e-mail to Jewellery@Ti2titanium.com.
We endeavour to provide you with an accurate impression of and information on our products throughout the web site, however please note that images are not to scale and colours shown will vary according to the settings of your computer and monitor.
All of our products will be subject to a waiting time during which they will be manufactured.
All prices are current wholesale prices in Pounds Sterling and are displayed excluding VAT. VAT at the rate of 20% is added to the order at checkout.
Whilst we endeavour to ensure that prices on the web site are correct, errors can occur. If there is an error in the price of the goods you have ordered you will be contacted as soon as possible. You may then choose to continue at the correct price or cancel your order. If we are unable to contact you we will treat the order as cancelled.
The placing of an order on the web site is an offer, not a contract of sale. You will receive an e-mail from us confirming your order. We advise that you keep the e-mail for your own records.
All orders are subject to availability and payment clearance.
Rings can be purchased on line in all sizes. We make each item individually when ordered.
In exceptional circumstances, if we are unable to fulfil an accepted order, we will inform you by e-mail or telephone. We will offer an alternative item or you can choose to cancel your order.
We aim to deliver all items by insured delivery within 7 working days during non-peak times. However, deliveries outside of the UK may take longer. For security purposes, all our deliveries require a signature.
Please ensure that the delivery address you provide is secure and that you or someone on your behalf is available to sign for the delivery. Prism Design accepts no responsibility for someone signing for your delivery without your authority.
We make every effort to deliver goods within the estimated time scales; however delays occasionally occur due to unforeseen circumstances. Prism Design shall be under no liability for any delay or failure to deliver within estimated time scales. If the delivery time is longer or items are unavailable we will inform you by e-mail.
All risk of loss and damage of products passes to you at the time when the products are delivered.
Postage & Packaging
For current postage & packing charges, please see our delivery page.
Ti2 Titanium boxes are complementary on all purchases and all items will be securely wrapped for postage. Please inform us if you do not require boxes.
You may cancel your order at any time prior to receiving the items.
You have the right to cancel your order within 14 calendar days of receipt of the items and receive a full refund of any money paid. We will not refund your return postage costs and it is your responsibility to ensure that any items returned, reach us in the same condition that they were received to you.
If any item is found to be faulty then it must be returned to Prism Design within 14 calendar days of receipt of the item and it will be replaced free of charge.
Ring sizes are entirely the responsibility of the customer and we cannot guarantee to be able to resize rings. Ring sizing will be charged for and cannot be purchased online. Please call Prism Design on 01225 864505 (international code +44 1225 864505) for more details.
In the rare event of a faulty item, the item can be returned but will only be accepted by us if the item is in its original condition, accompanied by the box and the invoice (sent to the purchaser of the goods). We recommend you keep a copy of the invoice for your own records. Returns not accompanied by all of the original documentation will not be honoured.
Please note that all jewellery is quality checked prior to dispatch.
You should inform us that you are returning the item by e-mailing us at firstname.lastname@example.org, including your phone number in the e-mail.
Please return items clearly marked Ti2 Titanium to Prism Design, St Katherine’s Court, Frome Road, Bradford-on-Avon, Wiltshire, BA15 1LE, UK.
For your own benefit, we suggest using Royal Mail special delivery. This will ensure proof of delivery and insurance on the goods whilst in transit. Prism Design will not take responsibility for returned items in transit.
If there are any problems with your account credit or refund you will be contacted by a Prism Design representative.
Other queries should be sent to Jewellery@Ti2titanium.com.
Cancellations and Exchanges
If you have made a mistake and wish to cancel an order please contact us immediately at Jewellery@Ti2titanium.com quoting your order number.
Damaged and Defective Items
We check all dispatched items to ensure they are in perfect condition. Should you receive an item that is defective, damaged on not what you ordered, please contact us within 14 calendar days of receipt of your item.
A Prism Design representative will assist you in resolving any issues as quickly as possible by delivering another item, replacing your order, crediting your account or refunding the amount paid.
Titanium is regarded as a non-precious metal and therefore does not require to be hallmarked.
We use our own Ti2 mark on all of our rings for identification only.
Recently the UK hallmarking regulations have been changed to allow for the quality marking of the precious metal elements within mixed metal jewellery under some circumstances. However in practice, as the precious metal elements themselves are required to carry the hallmark, it proves to be impractical to mark the visible outside of items inlaid into titanium. We therefore describe our mixed metal jewellery as titanium with precious metal and do not specify the type or quality.
When you have selected the items that you wish to purchase, you may complete the transaction via our checkout. Your order will be processed and will be shipped to you with an official invoice for payment within the terms specified in the invoice.
We take your privacy as an individual and as a customer seriously and will not pass on your details to any third parties. Any personal data gathered by us in your use of this site will only be used in accordance with the UK data Protection Act 1998.
Prism Design will use your e-mail address as a convenient way to contact you about your order or any reminder service you have. Occasionally, we will update you on relevant Ti2 Titanium news, but only with your permission. You can choose to unsubscribe from this mailing at any point.
Prism Design endeavour to ensure the information contained within this website is up to date, factually correct and free of technical errors. However, Prism Design cannot guarantee that this site and its contents are completely free of technical errors or incorrect information.
We will take all reasonable precautions to keep the details of your orders secure, but, unless we are negligent, we will not be held liable for any losses caused as a result of unauthorised access to information provided by you.
By using this site, you acknowledge that you take full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site or any other sites that link to or from this site.
If you are not satisfied with the site, then please email us with your comments at Jewellery@Ti2titanium.com. However, your only legal recourse is to stop using the site.
Your use of this site and any contract between you and Prism Design for the sale of products shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
We may amend these terms and conditions from time to time without notice and will post the new version on the website when we do so. Your continued use of the website will signify your acceptance of those new terms.
If you need assistance for any reason, please contact us at Jewellery@Ti2titanium.com or call us on
- 01225 864505
- International: +44 1225 864505
Representatives are available 09:00 to 17:00 Monday to Friday, excluding UK bank holidays.
All graphics are the property of Prism Jewellery Design Ltd.
All Ti2 Titanium designs are copyright of Prism Jewellery Design Ltd. No unauthorised images are to be removed without consent from the company. All content of this website is owned, with all rights reserved, by Prism Jewellery Design Ltd. By using this website you agree to use it only for lawful purposes only.