You may cancel your order at any time prior to receiving the item.
You have the right to cancel your order within 14 calendar days of receipt of the item and receive a full refund of any money paid. We will not refund your return postage costs and it is your responsibility to ensure that any items returned reach us in the same condition that you received them.
If any item is found to be faulty then it must be returned to Prism Design within 14 calendar days of receipt of the item and it will be replaced free of charge.
We aim to deliver all items by insured delivery to UK destinations within 7 working days during non-peak times. Deliveries to destinations outside of the UK may take longer. For security purposes, all our deliveries require a signature. Please ensure that the delivery address you provide is secure and that you or someone on your behalf is available to sign for the delivery. Prism Design accepts no responsibility for someone signing for your delivery without your authority.
A delivery charge (which includes packaging and insurance) is added to all orders, as follows:
UK Standard (items under £50.00)
Royal Mail First Class Signed-For
UK Special (items over £50.00)
Royal Mail Special Delivery Signed-For
Royal Mail International Signed-For
Ti2 Titanium boxes are complementary on all purchases and all items will be securely wrapped for postage.
Ring Size Guide
Please contact us directly for your FREE RING SIZER – providing us with your name & postal address. If you are still unsure we are of course happy to answer any and every question, simply email: email@example.com
Still not sure?
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